FAQs

Can I modify or cancel an order?

We know how important your order is, so we aim to fulfill orders as quickly as possible. Once your order is complete and confirmed, it cannot be canceled, updated or changed. You are welcome to return the item to us for a return or exchange in accordance with our Return & Exchange policy. 

I haven’t received a confirmation email?

We apologize if you have not received your confirmation email; please check your Spam folder to ensure that it has not gone there.  If you still require assistance, please call 1-888 -554-2274 and our dedicated support team will be happy to assist you.

How do I apply a coupon or promotion?

At checkout you'll see a box that will prompt you to enter your CODE and click APPLY, once complete your discount will automatically be applied. Please note if you complete your order without entering your code, your order cannot be changed, but you can use your code towards your next purchase.

My order was confirmed, but I received an email which indicates I received a refund, what does this mean?

The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is that we will refund you immediately for the cost of the item. (Minus any applicable promotion codes used on the order).