If you are unhappy with your purchase, please send it back within 10 days of the delivery date with a completed return slip and we will happily issue a refund or exchange. Any returns / exchanges received after 10 days of the delivery date, but within 30 days of the delivery date, are eligible for a Shooting Star Credit. Shooting Star Store Credit do not expire.
All swimsuits, undergarments, hats, and accessories are non-returnable and considered a final sale.
To be eligible for a return all merchandise returns must be unworn, unwashed, and still have the original tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue a credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
You will be responsible for covering shipping costs to return items. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost or stolen packages. Without proof of receipt and delivery, Shooting Star Kids Apparel will not issue a return credit.
Shipping fees are non-refundable and return shipping costs are the customer's responsibility. Shooting Star Kids Apparel does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Shooting Star Kids Apparel reserves the right to solely define, limit, refuse, and reject returns from customers at any time due to an irregular or excessive returns history, or irregular excessive returns involving worn, altered, laundered, damaged, or missing items. Shooting Star Kids Apparel reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
All SALE and CLEARANCE items are “Final Sale” and cannot be returned for store credit. Additionally, swimsuits, undergarments, and accessories are non-returnable. In the event of an unauthorized return, Shooting Star Kids Apparel reserves the right to apply a 50% restocking fee to swimsuits, undergarments, or final sale items.